Return Policy

Thank you for shopping at GOTWIN LLC. We want you to be fully satisfied with your purchases. Please read our return and refund policy carefully before making a purchase.

1. Returns

If you are not completely satisfied with your product:

• You may request a return within 30 days of delivery.

• Items must be in original condition (unused, with tags and packaging).

To initiate a return, contact us with your order number and reason for return.

2. Refunds

Once your return is received and inspected:

• We will notify you about the approval or rejection of your refund.

• If approved, your refund will be processed to the original payment method within 7–10 business days.

3. Exchanges

Exchanges are only processed for defective or incorrect items. Contact support with photos of the damaged/wrong item.

4. Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or shipped in error.

5. How to Contact Support

📧 Email: info@gotwinshop.com
📞 Phone: +1 (857) 397-5517